About customer experience

Guides and books

Guides

Introduction to areas of customer experience

What is customer experience and how can it be developed? Get to know customer thinking with our free guides. In our Finnish site we have more resources for you.

Strategic Customer Experience Management
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Customer Experience Governance
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Books

Embedding customer thinking to your organization

Creating a superior customer experience requires intensive customer listening and quick reactions. Dive into the themes of customer experience with the book of our founder Kari Korkiakoski.

Amazing Customer Experience
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